Refund policy

Fabricis.com is committed to accurately representing all products online. Please note that photos may not always reflect the exact color or texture of each fabric. We recommend requesting a fabric swatch or contacting us before finalizing your purchase.

If you need to modify your order, please contact us promptly at support@fabricis.com with your order number. We’ll do our best to accommodate your request.

If you receive damaged, defective, or incorrect fabrics, please email us at support@fabricis.com within 5 days of delivery. We will arrange an exchange or approved refund at no cost to you.

Refund Policy

Returns, exchanges, and refunds are accepted only for items that arrive damaged or defective, or when you receive an incorrect item. Claims must be submitted within 5 days of delivery. We do not accept returns or exchanges for change of mind, color or texture preference, or ordering errors.

Once an approved returned item is received, refunds will be processed within 5–7 business days and credited to your original payment method.

Returns and Exchanges

We cannot accept returns or exchanges for the following:

  • Fabrics that have been cut, altered, washed, ironed, or damaged after delivery.
  • Fabrics shorter than 3 yards in length.
  • Clearance (discounted) or final-sale items.
  • Custom prints or custom-made items.
  • Gift cards or downloadable products.
  • Swatches and scrap boxes.
  • Health or personal care items.
  • Cutting fees or expedited processing/shipping services.

Approved returned products must:

  • Be returned in their original condition, including packaging.
  • Not have been washed, ironed, or altered in any way.
  • Be accompanied by a copy of the packing slip or customer invoice (receipt).

Return / Exchange Procedure

  1. Email support@fabricis.com within 5 days of delivery with your order number, product details, and photos showing the problem.
  2. Wait for authorization from Fabricis before returning any item.
  3. Once authorized, return the item within 10 days.
  4. Email a scanned shipping receipt — we’ll reimburse approved return shipping to your PayPal account once the item is received.

Claims for Damaged Items or Shortages

Any damaged, defective, incorrect, or missing items must be reported within 5 days of delivery. Please email support@fabricis.com to report such issues.

Shipping & Disclosure

  • Fabricis will reimburse return shipping costs only for approved claims involving damaged, defective, or incorrect items. Unauthorized return shipping costs are non-refundable.
  • Original shipping fees will be deducted from any refund unless otherwise required by law.
  • Fabricis is not responsible for costs incurred from third-party alterations (e.g., sewing).
  • Exchange delivery times may vary depending on your location.

All returns, exchanges, and refunds are subject to Fabricis’ approval and the applicable laws of the Republic of Korea.